All products sold from Vintez® come with a Lifetime warranty. For ANY quality-related issues, we will send you a replacement for free! Please note that this warranty is not valid unless the item is purchased directly from Vintez® and registered under our warranty. Upon receipt of your purchase, you need to register your product on our website.
The quality-related issues covered by warranty:
- The product arrived broken.
- The product has manufacturing defects.
- The product missing accessories.
For any inquiries regarding our warranty or registration, please email firstname.lastname@example.org with your name and order information (if applicable), and we would be happy to assist you further.
To redeem a replacement under warranty, please email us the following information:
- Order Confirmation/Order ID.
- Product Name/Title (in cases of multiple orders).
- Brief description of the issue(s) along with picture(s) of the damage (if applicable).
The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free.
Under Lifetime Warranty you may have a one-time per-order replacement in case you have been ordered the wrong size.
We offer a free 30-day Return Policy for undamaged items. You can return your product for Vintez-store a different product (Exchange), or a refund to the original payment method.
For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in the original packaging.
- Returned items must have no visible signs of wear or use.
- Exchange is only 1 item per Order with a product of equal or lesser value. Only rare exceptions will be made to this policy.
Our Lifetime warranty or Replacement does not apply if:
- The product is not registered under our warranty.
- Сustomer bought new or replaced old monitor\laptop.
- The damage has happened from the customer's side.
QUESTIONS? GET IN TOUCH
To initiate a Return or Exchange, please complete the following steps:
- Contact us by email at email@example.com with your Order Number and specify the item(s) you wish to Return OR Exchange.
- Print the prepaid USPS Return Label that you will receive from our Customer Support and mail back the item(s) using the prepaid Return Label.
- Refunds will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s).
Please note that this warranty is not valid if the product is purchased from the not official marketplace (Vintez-Technologies website, Amazon, and Walmart marketplace under Vintez Brand).
The warranty is valid if the product is registered under our warranty (link to registration).
Refund can be made within 30 days from the day of your purchase.